This Privacy Policy explains how Sparkle & Shine processes personal data when you use the website or contact us about move-in and move-out cleaning services.
We use personal data to respond to inquiries, prepare quotations, review property condition details, confirm scope and access arrangements, schedule appointments, carry out the cleaning visit, manage completion handover, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share data with trusted service providers that support website hosting, communication handling, booking administration, payment processing, or technical maintenance. We may also share limited information with subcontractors or operational partners involved in delivering the requested cleaning service, subject to confidentiality and data protection obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent misuse, or support the establishment, exercise, or defence of legal claims.
We process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the service relationship and related administration.
Where the GDPR applies, you may have the right to access your data, request rectification, request erasure, restrict processing, object to processing based on legitimate interests, and request data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
We may process identification details, contact details, property and access information, booking preferences, service instructions, payment-related information, communication records, and limited technical data such as device or browser information. Where relevant, we may also process condition photos provided for quotation or planning purposes.
We receive data from website forms, phone calls, email messages, booking discussions, and information shared during the quotation or service process. We may also generate internal records from appointments, access confirmations, completion notes, and website usage logs.
Cookies may include essential cookies needed for site operation, preference cookies that remember settings, and analytics or performance cookies that help us understand how the site is used. We do not rely on cookies for purposes beyond those described in this policy.
You may block or delete cookies through your browser settings. If the website provides cookie controls, you may use them to manage non-essential cookies. Some site functions may not work properly if certain cookies are disabled.
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability. You may also have the right to lodge a complaint with the competent data protection authority if you believe your rights have been infringed.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand your request. We may ask for additional details to verify identity or clarify the scope of the request. We will respond within the timeframe required by applicable law and keep a record of the request for compliance purposes.
Inquiry records are kept for the time needed to manage the request and follow-up. Booking, service, and billing records are retained for operational and legal purposes for a practical period after completion. When data is no longer required, it is deleted, anonymised, or archived in line with applicable obligations.
The current version of this policy applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide an additional notice where appropriate. We encourage users to review this page periodically.
